Pricing and refunds

Charges

The service consists of two items:

• One-time setup fee — the dashboard, connecting the channels, building your price table and knowledge base, and training your staff. Charged once; there is no monthly subscription fee.
• Fee per closed patient — accrues only for a patient whose deposit has been collected. No fee is charged for a patient who does not pay a deposit.

Account activation

A registered clinic's account is activated once the setup fee or first payment has been received and approved by us. Until activation the dashboard is view-only and no changes can be made.

Invoicing

The setup fee is invoiced once; closed-patient fees are invoiced in monthly periods. Invoices are issued by Sad Marine FZE LLC. The currency may be USD, EUR or GBP.

Refunds

If a patient whose deposit was collected does not attend the operation, the closed-patient fee charged for that patient is refunded or credited against the next invoice. The setup fee is not refundable once setup has been completed.

Leaving

The clinic may stop using the service at any time. This takes effect at the end of the current billing period and no further charges arise afterwards. The clinic may request permanent deletion of its data.

Price changes

Changes to the per-closed-patient fee are announced at least 30 days in advance and apply only to subsequent periods. A setup fee already paid is not affected.